Refund Policy

Last Updated 8.10.2025

At York Redesign Studio, each piece of furniture is unique — often pre-loved, vintage, or custom restored.

Our upcycled pieces may show character from their previous life — this is part of their charm! Any marks or unique features will be highlighted when you buy, and if you’re unsure about anything, just drop us a message

Please read this policy carefully before making a purchase or commissioning work.

1. All Sales Are Final

Due to the nature of our items, all sales are final. We do not offer refunds or exchanges for:

Change of mind
Colour or style preferences
Fit or size issues

We encourage customers to inspect items in person or request detailed photos before purchase.

2. Exceptions – Damaged or Incorrect Items

We take care to accurately describe and photograph every item. Refunds or replacements are only considered if an item:

Arrives damaged during delivery, or
Is significantly different from the description

To request a refund under these circumstances, please contact us within 2 days of delivery or collection with:

Photos of the damage or discrepancy
Your order details and a brief explanation

We will review your claim and, if approved, offer a repair, replacement, or partial/full refund.

3. Custom or Commissioned Work

Custom commissions and transformations (including work on customer-owned furniture) are non-refundable once work has begun.

A deposit may be required before starting work; deposits are also non-refundable.
Any changes to the project scope after work has started may incur additional charges.

4. Delivery & Collection Fees

All delivery or collection fees are non-refundable once an item has left our Studio or a delivery has been scheduled.
Please ensure all measurements and access arrangements are suitable before purchase.

How to Contact Us

If you have any questions or need clarification about your purchase, please don’t hesitate to get in touch — we’re always happy to help.

Just a reminder that refunds are only available as outlined in this policy, and all other sales are final.

For any refund-related enquiries, contact:
📧 Enquiries@yorkredesignstudio.co.uk

We aim to respond within 48 hours of your message.